The hourglass was sold out so I requested to be notified when it was back in stock. I was notified quickly that it was available again and it arrived soon after I ordered it. I have tested the accuracy of my 15 minute hourglass and it runs for only an extra 30 seconds- as accurate as can be expected of sand. It was packaged in Styrofoam, so I'm not sure how but, one of the spheres that act as feet had popped off in the mail. I'm sure I could've contacted support to resolve the issue. But, I just glued it back on. You can't tell, nothing is loose or in danger of falling apart. It looks just as it does in the picture. I use it to manage short tasks and it works wonderfully. Not to mention, it's very pretty to look at.